bcicreative products are made-to-order with the best quality materials possible using our state-of-the-art printing equipment. In the unlikely event that you receive the wrong item, or damaged goods, please contact us at 509.465.9775 within 3 days of receiving your order and we will arrange an exchange. 

bcicreative takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

• Spelling, punctuation or grammatical errors made by the customer.
• Inferior quality or low-resolution of uploaded images.
• Design errors introduced by the customer in the design creation process.
• Errors in user-selected options such as product type or size.

Please examine your designs carefully and correct any mistakes prior to placing your order.